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4 Ways to Connect Emotionally

Colleen Francis

Tell Stories

Human beings are hard-wired to be receptive to the power of compelling stories. As one writer recently quipped to me: storytelling is a lens through which we can catch a glimpse of the lives of others as well as mirror of our own. When you share with your customers your own stories of challenges you’ve encountered in business—even mistakes you might have made in the past—it humanizes who you are. It helps remind others that you’re not all that different in terms of your aspirations, goals, as well as in terms of what you worry about.

#3: Thankfulness


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