All About Selling >> Prospecting, Networking & Referrals >> Breaking through the Gatekeeper/Getting to the Decision Maker
Breaking through the Gatekeeper/Getting to the Decision Maker
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Posted 6 months ago How do you break through a tenacious gatekeeper to get to your decision-maker? Let's share!
Cindy |
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1352 posts back to top |
| Posted 6 months ago You lie and tell them who you really aren't. Kind of like when you are trying to get to someone when you work in payables and receivables. lol But seriously, you must do your homework before you call and don't expect to get thru the first time. You must always keep your enemies close, such as the gatekeeper. Keep him or her interested and that eventually will get the door opened. |
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| Posted 6 months ago I agreewith smile, the gatekeeper is only following orders. He or she is giving you the responce that they think the decision maker is going to give you. Doing you homework on your goal allows you to say or do something that makes the gatekeep second guess. If nothing else it gets you name in front of the decision maker. |
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| Posted 6 months ago LIE to the gatekeeper?? Great way to start off your relationship with a potential customer. Lying has no place in professional selling. I am going to guess the reason that you are calling the suspect in the first place is because you think your offering will help the suspect's company aka your target market. And I am sure you feel your offering is a fit because you have existing clients that are in the suspect's industry. For example, let's say you have an existing client in the pharmaceutical industry, let's pretend the name of the company is AZ Pharmaceutical. Now when you call for the DM at the suspect company and the gate keeper asks the inevitable question, "What's this in reference too?" or "What's this in regards too?" You tell them the truth, "Its in regards to AZ Pharmaceutical...s/he'll know." So now what happens is the gatekeeper puts you on hold and rings the extension of the DM and says, "CTexecathome is on the the phone for you its in regards to AZ Pharmaceutical, (now the DM recognizes the name of AZ Pharmaceutical but not your name) so the DM asks, "What about AZ Pharmaceutical?" The gate keeper replies, "She said you would know" BANG the phone call goes through to the DM and the first thing out of your mouth is, "DM? The purpose of my call is I currently work with/provide services too/just completed a project for AZ Pharmaceutical, and our services were able too... buzz buzz buzz, I know they are in a similar industry as you so I thought my service might be able to do the same for you." Yada yada yada. I hope this rather lengthy answer is of help to you. Good luck!! Max
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| Posted 6 months ago You can try to go around the gatekeeper. 1. Call when the gatekeeper is not available. 2. Call another department and tell them sorry I must have dialed the wrong number.. I "need" to reach Mr. Prospect.. do you have his direct line handy? 3. Call an office on the west coast and tell them that it is very important and you need to contact Mr. Prospect on the East Coast and the switchboard is closed because it is after 5pm but you think he may be in his office and ask for his direct line.
If you have to talk to the gatekeeper make sure that you are the one asking questions and controlling the conversation. Don't give the gatekeeper more information than they need. This isn't lying.. because in one example you probably really do believe that he is in his office and the switchboard is closed... and also .. you really must have dialed the wrong number and you do need to reach Mr. Prospect. |
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390 posts back to top |
| Posted 6 months ago I've posted this before, did it for a couple of clients, works all the time, feel free to use it if you wish The target was 400 chefs at major restaurants. The product was super thick cooking cream. The client originally wanted an incentive sales campaign for their jobber distribution unit (would never work). The chef is a hard target to reach, ..salesmen get thrown out of the kitchen. So I bought 400 eel skin wallets, printed some dollars that bestowed the features and benefit, put a 5$ phone card that when pilled out activated a voice chip “your getting a free liter of cream” and wrapped in a plain brown wrapper. What made it work is that I had a team hand write “Cher Antione found your wallet at the café”. Yes it was hand delivered directly to the chef. /by passed the front desk /went straight to the kitchen. Gave them the wallet and free liter of cream and their jobbers business card to order more Long of the short of it is I sold more cooking cream in three weeks using students to deliver than the client sold in 1 ½ years. I watch all my sales promo deploy like a scientist studying behavior. What was cool here is when the chef was receiving the packaged wallet he would tap his pocket and even though he felt his wallet he showed immense appreciation for finding his wallet. Weird eh!!!
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390 posts back to top |
| Posted 6 months ago PS. Rosy while you practice being a professional salesman I will walk circles around you & close close close. I get past the gate keeper 96% of the time. Professional, ...OY .stop practicing and GET REAL I will say and do what ever is needed to get the job done ...that's why they pay me PSS Gatekeeper are not there to evaluate, they have sub human intellegence, that's why they are gatekeepers, they are only there to keep out the sheep.
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| Posted 6 months ago Good point. WE ARE NOT SHEEP! "You can have everything... if you will just help enough other people." -Zig jack@pariseau-marketing.com
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4510 posts back to top |
| Posted 6 months ago Keep in mind that there is more than one way to skin a cat. Those that need to break thru a gate keeper must find the way that the gate keeper likes to be talked to or directed in order to gain entrance .There are tiems where conventional works and there are times where creativity must come alive. There are times where gangbuster strategy does work however it will not work alll the time.For those isntances we need to have many different ways to enter the kingdom.Boring is not one of them. Sell my question to the gadgets; How many of those that were sold are repeat clients for the company? That is what is important how many clients they kept after the intial switch. The business you helped get in the door needs and must have repeat businessdue to working in volume.Tricks only work a limited number of times.Please give us a follow up if possible. The time is now to grow and learn as much as possible. Take action and responsibility for your actions
Join me at http://twitter.com/rich34232
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390 posts back to top |
| Posted 6 months ago Rich unfortunately I don't have back end slippage numbers for you. I gotta trashed by the major chains. Me and four other guys (my competion) used to collaborate....we controlled 80% of the packaged goods dealer loaders. The chains sent leeters to all the clients and their independant stores banning load ins. They delisted my peanut guy as the sacraficial lamb. I switched to soft loaders and finished /was discovered so I went to work for their bannier mutiple. Three successful contracts later head office discovered me and immediately fired me, ...paid me in full, ...fastest money for least effort I have ever seen Here's what I do know::::: The package end cost was 44$ + 10$-17$ delivery + 1 liter of cream 400 targets, 252 confirmed trials, 180 re-directs to jobber, 75 orders for five liters first three weeks To maintain continuity we shifted to award winning recipes and other contests for "Super Chefs" What we learned about the chefs reaction /ego to contest prizes taught us more and we launched "Client Gift catalogues" where the chef could use points to purchase gifts for their clients. Works like a dealer loader. Eventually banned by the major chain Cost of the complete marketing plan was recouped in the first three weeks I have since used this three times with very similar results Skype me if you want to know more. My stage name is tingchungfu
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390 posts back to top |
| Posted 6 months ago And alternatively speaking, and judging by the quality and depth of my new friends at SHQ I would have to say ...just be yourself, and the rest is nature. My thoughts may seem brutal but the reality is I WE are no longer sales people, we have a greater calling, in todays ecomony we are the protectorate of jobs ...if we don't do ours they will loose theirs. Each one of you has unique attributes that make you YOU, and if you stry from that ...you sell less, it's all about desire, selling with passion, beieving in what you stand for and represent. So go out there and do it my Action babiesGoooooooooooooooooooooooooood Mornin Sales HQ |
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| Posted 5 months ago Hey SaleHQ teammates. Thought I would turn to you guys for some help. I need to start a new list for a new client and need to purchase some names. The cheapest way for me to do this is add some referrals to Jigsaw. Here is the referral link. |
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| Posted 5 months ago
The gatekeeper is always tough, and many times you simply just have to be polite and respectful. We make of point of teaching this one very specific point. When the gatekeeper brushes you off, try this, “(GATEKEEPER NAME), I know Mr./Mrs. Prospect is busy but I can really use your help, when is the best time to reach them?” or “when does “prospect” normally take calls from potential new vendors because based on our experience with clients like your company we feel we might be able to (state mission or value here).
When you engage their emotion and acknowledge needing them to help you, then the wall may start to crumble. I would also suggest that if you are able to get any information from the GK then be sure to write them a hand written thank you note. That will be something that other sales reps do not do, build greater trust and most importantly show the gatekeeper you respect their position and view them as important to the prospect & company’s overall team mission.
Lastly if you are ever in the area, just go to the prospect location and introduce yourself to the GK; don’t ask time with the person you are trying to reach. GKs are so used to saying “no” over the phone to a faceless person, that sometimes when you are able to shake hands and look someone in the eye they may be more inclined to help you.
For more infromation Sales, Sales Training and Sales Management visit or website at http://www.brooksgroup.com. © The Brooks Group - Any unauthorized duplication, distribution or any other use of this material except for expressly intended purpose is strictly forbidden by law. |
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| Posted 5 months ago Do your homework!!! know your industry and place yourself in the prospects shoes. Try to visualize what the prime situation would be for you to take a sales call. A lot of smaller companies will have their CEO or CFO whatever the title may be answer the phones at lunch time or afterhours the phone lines will automaticaly transfer to their line. Contractors for instance are best reached early in the morning when they are getting their team set up or early evening when they are packing up equipment and sending people home. Just an example. With Larger companies get creative and always respect the first person that answers the phone. I will sometimes punch in random extensions and say :oops wrong extension what was ________ 's extension again? Ill swim through a sea of auto attendants etc. Make sure that the person you are trying to reach is the best first point of contact. Sometimes CFO's make final decisions but the gk will never let you through. Ask for the controller or accounts payables which are very common departments that are asked for. Plead your case to them and you might get lucky. Sometimes Ill call and just seem confused and ask for help. |
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| Posted 5 months ago Forgot the most important tool a sales man can use against the GK. HAVE FUN AND SMILE. GK have this uncanny ability to visualize a person on the other line. My friends ex was a receptionist and she would yell at him for rolling his eyes ROFL |
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4510 posts back to top |
| Posted 5 months ago When I must go through an assistant I have a different view other than a gate keeper or flunkie. They control for the most part the keys to the mint. Treat them that way. The time is now to grow and learn as much as possible. Take action and responsibility for your actions
Join me at http://twitter.com/rich34232
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| Posted 5 months ago If you treat the gatekeeper with respect, then the client knows he will be treated with respect. treat the gatekeeper the way you would treat the CEO etc.. HarrietAlison
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365 posts back to top |
| Posted 5 months ago Always treat the gatekeeper with respect. I have a small story of a jobseeker going to his interview. He meets with the gatekeeper and says that he is here for the 10:00 interview. It willbe shortly. This jobseeker being arrogant, says no he wants to meet now. Unknown to the jobseeker, the gatekeeper is actually the interviewer. The gatekeeper had to step away for a moment. The result was that the jobseeker was told that his interview had been cancelled.
You never know who you are going to be talking too and who will have good influence on getting you in the door. |
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| Posted 4 months ago Hey, Jimbo, if all else fails, send flowers to the gatekeeper annonymously (oops sp?) then call on the day you send them. lol might get lucky? who knows |
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| Posted 4 months ago Flowers~~~~~That sounds like a winner to me. I'd be in a better mood and more congenial on a day I received flowers. Yeah!!!!!!!!!!! HarrietAlison
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| Posted 4 months ago chocolate is the olive branch to enter The time is now to grow and learn as much as possible. Take action and responsibility for your actions
Join me at http://twitter.com/rich34232
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570 posts back to top |
| Posted 4 months ago Yeah.... Chocolate works well too.!!!!!!!!!!!!!!!!!!!!!!! HarrietAlison
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| Posted 4 months ago Hey gang I got a chuckle out of that story where the person just blew it with the gatekeeper. If I were the employer, I wouldnt want this person working for my company. How will this person represent themselves in from of our clients? |
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| Posted 4 months ago Sell4U says ...
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| Posted 4 months ago
Very simple. Approache the gatekeeper with a warm friendly simple …..(This disarms him) keeping an open face will help greatly……. The major reason gatekeepers reject you is not mainly because of ORDERS…. They simply give back what you gave them…. Your tensed faced,,, I’m in a hurry and I know it all demeanor….infact they feel pressured and the return the pressure to you…
My approach which has worked for me 80% of the time is to approach them with a warm and friendly face, a clam tone…..I always stop to find out how their day is going? Throw in one or two jokes…. I always make sure that (joke) strikes a smile or even a loud laugh….. at the end of it all the result is spectacular….they not only tell me the right guy to talk to ..they make the first call themselves which automatically changes my COLD CALL to Warm Call….
Through this simple approach I have been able to not only connect to the decision makers but gain a great insight on how things work in the company I’m calling…
Just forget about yourself and your goal for a moment….focus on the gatekeeper he will not only open the door….he will lead the way
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