SalesHQ

Hello Redhead52,

That is a fabulously fun and successful story. I was previously a sales manager for an airline in the Midwest overseeing convention and meeting sales. We'd contract with a minimum guarantee, but there was no maximum limit. It was a transaction account so more was always better. There were accounts that I'd work hard to secure and handhold through the process. Then again, there were those quiet surprisers. You'd get them set up and contracted and they just take off. I loved that business.

A sales that took me by surprise. We had a client where an employee that once was employed by our comapny who0 was shakey at best. A real sleaze ball tsalked a client into breaking up her floor. He did the job however he dropped off a new plumber who was a helper only and had him installl the plumbing work. A short period later this guy was let go from our company.

 Within twelve months I had to go back to this client and found  the horrible job this person did to her. During further inspection I found major problems with  the whole system throug out her home. thirty two thousand dollars worth of work  plus the work that was not done properly.I admited  the improper installation and we wouold repair that for free under our warranty and take care of all costs to her ,hotel and any other costs associated with the new work.

 I was able to build the trust and value to having me personally taking care of her problem . We received the bid and completed the job and now she is one of our biggest cheerleaders for our work ,how we stand behind what we do and the professionalism.

My company had a client that they lost to a competitor about 5 years past.  I had pulled an old file from the old file cabinet where I found redundant folders.  I went through the file with a fine tooth comb and thought, hmmm I am going to get this guy back if it kills me.  I go to the owner, and he just say there and laughed and said goodluck on that one.

hmmm, so i went to my desk and called the company.  The original person was still the top dog so I knew the old history.  Anyway, I asked if I could quote him on servicing his company hoists and cranes.  He accepted the offer so the quote was sent within the hour.  I called him back to make sure he received my guote and told him I will call the next day to discuss it and "would that be good with him", he said "sure".

I called the next day.  No gatekeeper, nothing to hold me back.  I explained to him that he had had problems with some technicians with our company many years ago and that they were no longer working for us. I told him that it is such a shame that he is willing to pay more for another company to do his service as we are so close and really do care about the safety of his employees and that I could save him thousands of dollars per year.  He sighed, big big sigh, I didn't say a word, just waited. He said, call me in a half hour, I did. Well, you surely are a persistant sales person and I respect that, and because you have shown me that you care about my company I would like you to send me a quote in the form of a contract for three years with a preset hourly rate and service rate.  I told him that I appreciated his time and the quote would be done immediately and would have the owner personally deliver it.

I then went into the "bosses" office and told him he owes me a coffee.  He said "and why is that".  I told him about the three year contract. His jaw hit the desk and he sat back and looked at me, I thought he was going to faint.  He said "how in the hell did you do that", I told him I don't give all my secrets and that he is to deliver the contract this afternoon.  The boss says "I will surely deliver you a coffee and as well I got a raise".  Wow, good things come when you least expect it.