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Three Great Places to Start Your Insurance Career

Three Great Places to Start Your Insurance Career

Dona DeZube, Monster

Looking for a solid career? The insurance industry may be the right place for you. Armed with only a high school diploma or a two-year associate’s degree, you’ll find plenty of entry-level jobs are open to you in this field.

At Mutual of Omaha, most of the entry-level positions for high school graduates are in the customer-service operations center, where customer-service representatives (CSRs) answer calls. Those who succeed as CSRs genuinely care about helping others and enjoy supporting people as they experience key life events.

While the job may sound simple, it’s not, says Sharon Rues Pettid, Mutual of Omaha’s manager of human resources. CSRs have to learn about a variety of insurance products and answer questions from customers, insurance sales agents and even the company’s field offices. “It’s an ideal position because you’re learning about every facet of our business,” Pettid says.

CSRs start off learning one product line. As they learn more product lines, their pay goes up. Those with previous call-center or customer-service experience earn mores.

To advance, a CSR can move to a team serving large group policyholders, or go into product development or sales support. “It’s a great way to learn the business and then move up,” Pettid says.

Admin to Sales

Insurance is a paperwork-intensive business, so there’s always demand for administrative assistants, especially in the property and casualty insurance business, says William Wolfe, an account executive with Insurance Personnel Service, an insurance staffing firm in San Francisco.

In this entry-level insurance job, you’ll serve an insurance broker’s commercial customers by answering questions about policies, adjusting coverage, or creating identification cards and proof-of-insurance documents. Salaries for administrative assistants range from $30,000 to $40,000 a year, with the higher salaries being paid in high-cost areas, Wolfe says.